Is Cl@ve registration by video call available, and how else can I register?

You’re correct — the Cl@ve mobile video registration option is currently very limited and, in many cases, not available, especially for foreign nationals with an NIE.

Here’s the current situation:

Video identification (Cl@ve app)

The automatic video identification via mobile is only available for Spanish citizens with a valid DNI.

If you have an NIE (foreigner), this option generally does not work.

Video call registration

There is also a video call option with a public agent, but:

It may be temporarily disabled or unavailable at times

Availability depends on schedule and demand

In practice, many users find it difficult to access

Reality for most non-residents / NIE holders

If you have:

NIE

No digital certificate

No prior Cl@ve registration

Then online registration is usually not possible right now.

What actually works

For most people in this situation, the reliable options are:

Option A: Register in person

At a Tax Agency (AEAT) office

Or other Cl@ve registration offices

This is the most reliable method

Option B: Get a digital certificate (FNMT)

Request online

Then verify identity in person or via consulate

Once you have the certificate, you can:

Access services directly

Register for Cl@ve online

Option C: Invitation letter

Request a letter by post

Use it to activate Cl@ve

Slower, but sometimes works if you have a registered address in Spain

Summary:

Video registration via mobile is not generally available for NIE holders

Video call registration may be unavailable or unreliable

The most practical solution is still:

In-person registration, or

Digital certificate

Note: This situation changes frequently as Spain updates its digital systems, so it’s always good to check official sources or confirm before starting the process.

Official sources: Cl@ve: how can I register and Cl@ve: registration by video call (status)